"To end this call, press 1 or simply hang up." seems to be an interesting UX challenge, because most people probably don't need to be told how to end a phone call, but some small unknown percentage might have an unanswered question. What users really need is permission.
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maybe 10% of the time, losing all progress. I asked cofounder "tweak the UX". "No," he insisted "there is no possible better UX. They are dumb and refuse to read. There's no POSSIBLE way to make this better." I proposed a 1 minute hack. >>>
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add a picture of a puppy to the absolute final page. Then we can tell the clerks "if you see the puppy, the job is done". Cofounder stewed and stewed, looking for a reason to reject this idea. He spent more time trying to reject it (5 min) than coding it (1 min). >
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