On the one hand, this graph maybe points to a real problem. On the other, administration is real, and (a) is a complement to underlying service delivery, (b) is often done by service providers. Is it bad if we hire a sysadmin to allow coders to concentrate on coding? https://twitter.com/VegasOdd/status/1256059093535592453 …
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2/ "This is terrible - we haven't hired any new plumbers, all we've done is <checks notes> hired assistants who can ferry parts, write out invoices, and clean up the jobsite, so that plumbers now spend 90% of their time fixing pipes, not 25%" In a sense, you hired MANY plumbers
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3/ Our intuitions are closer to correct when we look at tools. If I said doctor headcount increased by 100% since 1900, but spending on x ray machines increased by 12,000%, and on MRI machines by infinity %, you'd understand that those expenditures increased doc effectiveness.
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This is my argument
5:02 AM - 2 May 2020
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