I am always curious about the psychology of sending an email to ask someone a question which solicits a bit of factual information which is abundantly available on the first link of the most obvious Google search.
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There's a way to read this as passive aggressive pique. To clarify: I'm legitimately curious. What is the job-to-be-done here? Is it that certain user populations trust "oral" communication more than things written on the Internet? Is it an attempt at bonding?
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Replying to @patio11
I do think it's an attempt at bonding. Women in mom groups do this all the time, when the aggregated info provided on best diapers etc via product reviews is much more valuable in most cases.
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Replying to @amelapay
I can understand trusting a personal recommendation more than a review site, but I sometimes get questions which are closer to (paraphrased) "Does Amazon sell Pampers?"
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I find https://lmgtfy.com/ to be a wonderful tool to (a) answer, (b) shape future behavior
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re 'b' I don't necessarily mean "they google it next time" ; maybe that, or maybe just "ask someone else". either is a win.
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