Every time I place an online order at @Lowes it ends in tears.
Placed an order, forgot 3 items. Called the local store to add them. Store said "just place a 2nd order!"
Won't that charge me a second $65 delivery fee?
"Oh"
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2/ <pause for thought> "Just cancel the order and reorder [ all 100 things ]". Will my single-use coupon work a second time? "Oh"
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3/ "Let me transfer you to the order desk" <transfer> "Hi, this is Mike. How can I help you?" me: <explains> "Just place a second order." me: <explains> "Well, just cancel the order and reorder it" me: <explains>
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4/ me: "I've had this happen before, and I know it's possible for you to add an item. Can you add an item please?" Mike: <grumbles>
@lowes, your website sucks, and your Concord NH store sucks. Now, you should definitely follow your script, social media intern, and >1 reply 0 retweets 11 likesShow this thread -
5/ ask me for my order number. me: 384906906 Then you should ask me what store. then I will respond: "I already told you earlier in the thread." Because that's how it always plays out. Then you will ... do nothing useful. Because that's how it always plays out.
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ⓘ Dogs don't have thumbs Retweeted Lowe's
6/ two days laterhttps://twitter.com/Lowes/status/1149692426216493060 …
ⓘ Dogs don't have thumbs added,
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This Tweet is unavailable.
they sent it, but it's not threaded because why would it be?
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Replying to @MorlockP
As stated in the previous reply from us, I will be more than happy to assist you. Please click on the link below to continue this conversation as a Direct Message.https://twitter.com/messages/compose?recipient_id=19336500 …
0 replies 0 retweets 0 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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