2/ <pause for thought> "Just cancel the order and reorder [ all 100 things ]". Will my single-use coupon work a second time? "Oh"
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3/ "Let me transfer you to the order desk" <transfer> "Hi, this is Mike. How can I help you?" me: <explains> "Just place a second order." me: <explains> "Well, just cancel the order and reorder it" me: <explains>
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4/ me: "I've had this happen before, and I know it's possible for you to add an item. Can you add an item please?" Mike: <grumbles>
@lowes, your website sucks, and your Concord NH store sucks. Now, you should definitely follow your script, social media intern, and >Show this thread -
5/ ask me for my order number. me: 384906906 Then you should ask me what store. then I will respond: "I already told you earlier in the thread." Because that's how it always plays out. Then you will ... do nothing useful. Because that's how it always plays out.
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Jeff Bezos warmly extend his mechano claw from inside his mech suit.
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Fuck lowes.... and home depot most of the time
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I started working at Home Depot 6 months ago. This happens far too often for a $120 Billion company...and no one cares.
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Having worked in retail fulfilling orders, I can't see how fixing an order could be difficult for them. We used software that was >10 years old, but it would be **trivial** to fix this so long as the order hasn't shipped yet.
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