theory re @EvanMcM observation:
perhaps new tech & market options (Amazon Prime, grocery delivery, etc.) is EXACTLY poaching those customers who are most competent / make best use of their time, so there's selection bias where folks in brick-and-mortar stores are less competent
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There is a reason I frequent a pub that has a reputation for having exactly zero tolerance of idiocy/assholery. (being drunk, sure, if you don't get in the way in the process, but you'd better still be able to say please and thank you to the staff when you order)
Thanks. Twitter will use this to make your timeline better. UndoUndo
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