I'd ask "what went right?" There's no reason to pay someone $72,000 / yr to put boxes on shelves, when a 15 yo kid can do it. That cost gets passed along to all of us, and disincentives smart grocery store workers from actually doing something more useful with their liveshttps://twitter.com/Face_Almighty44/status/1094769856023613443 …
I know what you're saying. ...but it boils down to "self awareness is a burden; caring is hard". I don't think that's solveable by structural change...or, if it is, the result is the Soviet Union, where everyone phones it in, and life sucks as a result.