Lawyer defended his failure to get me an engagement letter in 5 weeks since he said he would (despite 2 follow ups by me) by saying "we've been very busy; it's not personal" To the contrary; I take this incompetence and lying ("we'll get that out to you today") VERY personally.
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exhausting administrative remedies before the next appeal, which is to the court level, where hopefully there's someone who is willing to place "the law crisply and unambiguously says X" over "but we like the other guy and went to high school with him".
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Remember, the objective is to win, not be right.
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