They use this technique to avoid consequences for when they don't keep their promises.
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Fact #5 Amazon's platform is a swamp full of fake reviews and crappy products made and sold by China. The way many sellers on Amazon make their money is by spending all their time getting fake reviews to make the quality of their items appear better than it is.
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Fact #6 Amazon outsources the management of their platform overseas and it is incompetent. $2/hour people in India make hugely important decisions for consumers and sellers on the platform. These are the people who decide whether or not a product is safe or counterfeit.
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Fact #7 Amazon knows all of this. In my opinion, their main focus is managing the PR for these issues instead of solving them. Sunlight is the best disinfectant. Help make the American e-commerce marketplace better by sharing this information.
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Today, my company was suspended from sending e-mails to OUR customers by Amazon. That harms us and you in 3 ways: 1. It prevents us from e-mailing you when the address you gave us is invalid or needs correction 2. It prevents us from asking you how we can improve our products
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3. It prevents you from having an easy way to contact us directly about any issues you may have with our products. We were WRONGLY suspended for the following allegations, which are all INCORRECT.pic.twitter.com/NsH0LqkGsN
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We do NONE of these things. Period. Take a look at the only e-mails we send to our customers. We only send one. - The title is "We're here to help with Brain Flakes..." - Where is the marketing? Where's the promotion?pic.twitter.com/J8zPaJu77G
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- How are we manipulating reviews or seller reviews? Our competitors do that, but WE DON'T CHEAT - We send one of these e-mails per order. That's it. - There's a link to our Amazon store. There are no attachments.
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Replying to @Molson_Hart
You have a link that isn’t necessary to complete the order. Think that technically meets one of their potential violation standards, no?
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Replying to @davidgshort
Amazon asks buyers to leave feedback and review all items. The link we use takes you to this page. I think that's part of the order completion process if Amazon asks, no? It's also essential for us to have to improve our products. https://www.amazon.com/review/create-review/listing?ie=UTF8&asin=& …
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Either way, suspending us for that is absurd. We've been doing this for over 7 years.
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