Amazon is rolling out "customer service as a service". They've used this playbook for: 1. AWS 2. Trucking (http://freight.amazon.com/ ) 3. Small parcel delivery (they pickup and deliver 100% nonamazon orders) 4. Warehousing/fulfillment (FBA) https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2020/7/1593649366.html …
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They don't want to compete in the store. They want to compete on getting the goods from the store/FC to you. But agree.
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Agreed. Notwithstanding my wife's hatred of how Whole Foods pickers select vegetables and fruit, the future of food is delivery not in-store. That said, Amazon is likely not the party in the space to know that.
End of conversation
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