Amazon is rolling out "customer service as a service". They've used this playbook for: 1. AWS 2. Trucking (http://freight.amazon.com/ ) 3. Small parcel delivery (they pickup and deliver 100% nonamazon orders) 4. Warehousing/fulfillment (FBA) https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2020/7/1593649366.html …
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Replying to @Molson_Hart
Amazon is about the only place that doesn't suck donkey dick for their customer service, so, I guess this is probably an overall win. The bar is not high in that industry...
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Replying to @EricRichards22
I find it to be terrible.
8:05 AM - 6 Jul 2020
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