Amazon is rolling out "customer service as a service". They've used this playbook for: 1. AWS 2. Trucking (http://freight.amazon.com/ ) 3. Small parcel delivery (they pickup and deliver 100% nonamazon orders) 4. Warehousing/fulfillment (FBA) https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2020/7/1593649366.html …
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It's hard to generalize, but let me try: First, build scale in support of solely Amazon's demand. Then, open the platform in a limited way to others. Use that add'l demand to drive scale again. Repeat this cycle until you are the biggest player in the industry with lowest prices
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In this way you can offer a competitive price vs. the competition while enjoying a healthy profit margin.
8:05 AM - 6 Jul 2020
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