“What’s the customer problem we’re trying to solve?” My first manager as a PM would incessantly ask this question. It permanently echoes in my head, and I’m thankful for that. There are other questions worth asking when building software, but this will always be my default.
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Replying to @Molson_Hart
I’m responsible for the Address Book. List of contacts first for Zelle, then bill pay, then maybe the whole bank. Two weeks in I think the primary customer problem is: “It’s annoying that I have to remember/re-enter contact info for people I’ve sent money to before.”
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Replying to @Molson_Hart
Eventually, yes. That’s using an old system that they want to replace
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Replying to @davidgshort
This could be 100x better and could become a real point of strength for the bank.
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Replying to @Molson_Hart
I’ll definitely talk to you about it soon. This is what I’m focused on initially. The contacts in Zelle, but plan is to build a scalable backend that can serve a lot of different purposes across the bank including bill pay next.pic.twitter.com/Py4UAwHHKs
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Replying to @davidgshort
I see so many opportunities here: 1. it's a network effect 2. it's a way to do sales outreach "your customer/vendor is using capital one bank and ...." 3. the system is so bad that there are low-hanging fruit improvements like a google-esque auto-complete Could keep going...
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Replying to @Molson_Hart
Yeah, I’m definitely excited about it, ha do go on!
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As far as employee roles go, product manager ain't bad. You get to do cool stuff that can have a HUGE effect on the company for which you work and you don't have to deal with the headaches of being an entrepreneur haha. Less personal upside tho!
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Replying to @Molson_Hart
Definitely the best job I’ve ever had. At startups you can get equity and have some more skin in the game, but founding is definitely the long term goal. I do get a 15% discount on the stock via the Employee Stock Purchase Program
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Replying to @davidgshort
If founding is really the long term goal you better get to grinding! I saw you like my post where I made that short list. No excuses!
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