“What’s the customer problem we’re trying to solve?” My first manager as a PM would incessantly ask this question. It permanently echoes in my head, and I’m thankful for that. There are other questions worth asking when building software, but this will always be my default.
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I’m responsible for the Address Book. List of contacts first for Zelle, then bill pay, then maybe the whole bank. Two weeks in I think the primary customer problem is: “It’s annoying that I have to remember/re-enter contact info for people I’ve sent money to before.”
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Eventually, yes. That’s using an old system that they want to replace
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This could be 100x better and could become a real point of strength for the bank.
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