Good primer/intro to the subject, but it is missing my favorite concept from Japanese quality engineering: “The five whys” If you really want to solve a problem you must ask why 5 times in sequence to get the root causehttps://twitter.com/DellAnnaLuca/status/1114041596146622465 …
-
Agree! My personal favorite formulation is that you keep asking why until you get a positive answer to “would solving this prevent a similar problem from re-occuring again *even with a different cause*?
