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Molson_Hart's profile
Molson Hart
Molson Hart
Molson Hart
@Molson_Hart

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Molson Hart

@Molson_Hart

CEO at http://amazon.com/viahart . CEO at http://edisonlf.com . I tweet about business, e-commerce, supply chain, health, law, & infrastructure

Austin, TX
Joined July 2015

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    1. Molson Hart‏ @Molson_Hart Feb 4
      • Report Tweet
      • Report NetzDG Violation
      Replying to @jeffbenzenberg @jeffawilke and

      "Thank you for your continued patience" We're still banned, so no option for us, but...after the shit they put us through I don't think I will rejoin the program, you know assuming they ever unban us (which they did totally wrongly).

      1 reply 0 retweets 1 like
    2. Jeff Benzenberg‏ @jeffbenzenberg Feb 4
      • Report Tweet
      • Report NetzDG Violation
      Replying to @Molson_Hart @jeffawilke and

      We've been banned from SFP a few times. The last time, I finally figured out that even though we had shipped everything on time, the USPS first scan date was about a week late. We had handed over a giant bag of packages at the post office, and someone had put it in a corner.

      2 replies 0 retweets 0 likes
    3. Jeff Benzenberg‏ @jeffbenzenberg Feb 4
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      Replying to @jeffbenzenberg @Molson_Hart and

      I had to appeal about a dozen times, writing a dfiferent "Plan of Action" each time. Amazon had told us to pick USPS via Buy Shipping. Each time they rejected my appeal, they wanted to know what **we** were going to differently.

      1 reply 0 retweets 0 likes
    4. Jeff Benzenberg‏ @jeffbenzenberg Feb 4
      • Report Tweet
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      Replying to @jeffbenzenberg @Molson_Hart and

      What were we supposed to do? Threaten the postal worker with violence until they scanned our packages? (The previous time we got banned was when Amazon separated out Premium Shipping and Prime Shipping, and introduced a major bug. A story for another day...)

      1 reply 0 retweets 1 like
    5. Molson Hart‏ @Molson_Hart Feb 4
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      Replying to @jeffbenzenberg @jeffawilke and

      The last e-mail I wrote was a plan of action for SFP. This is the first time I've struggled to get reinstated fast. The problem is that I keep telling Amazon they are at fault, because it's true, when I know if I just lied I could get reinstated (which I won't do).

      2 replies 0 retweets 1 like
    6. Jeff Benzenberg‏ @jeffbenzenberg Feb 7
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      Replying to @Molson_Hart @jeffawilke and

      If it makes you feel any better, Buy Shipping is broken for all SFP sellers right now. It's been broken all day. Getting pretty close to our pickup deadline here... https://sellercentral.amazon.com/forums/t/buy-shipping-services-are-currently-not-available-please-try-again-later/575436 … Every day it's a new misery.

      2 replies 0 retweets 1 like
    7. Molson Hart‏ @Molson_Hart Feb 7
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      Replying to @jeffbenzenberg @jeffawilke and

      Embarrassing and pathetic that they cannot even communicate.

      1 reply 0 retweets 1 like
    8. Molson Hart‏ @Molson_Hart Feb 7
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      Replying to @Molson_Hart @jeffbenzenberg and

      pic.twitter.com/pUuTJcYvmE

      1 reply 0 retweets 1 like
    9. Jeff Benzenberg‏ @jeffbenzenberg Feb 7
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      Replying to @Molson_Hart @jeffawilke and

      Yeah, it was a wild ride starting at 2 PM when the AMZ official in the forum said "Please purchase shipping labels elsewhere". We scrambled to update some code so we could route packages to a different ship station. 2:20 PM: Buy Shipping is back. Undo all that new code!

      1 reply 0 retweets 0 likes
    10. Molson Hart‏ @Molson_Hart Feb 7
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      Replying to @jeffbenzenberg @jeffawilke and

      Par for the course with Amazon.

      1 reply 0 retweets 0 likes
      Molson Hart‏ @Molson_Hart Mar 10
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      Replying to @Molson_Hart @jeffbenzenberg and

      Hey Jeff how was SFP been for you guys as of late?

      3:38 PM - 10 Mar 2020
      1 reply 0 retweets 0 likes
        1. New conversation
        1. Jeff Benzenberg‏ @jeffbenzenberg Mar 11
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          Replying to @Molson_Hart @jeffawilke and

          Not great! Things are finally smooth again, but I do want to tell you the journey of the last month. Thanks for asking. 1/

          1 reply 0 retweets 1 like
        2. Jeff Benzenberg‏ @jeffbenzenberg Mar 11
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          Replying to @jeffbenzenberg @Molson_Hart and

          When we last left off, Buy Shipping was broken all day on the Friday before Valentine's Day. But it got fixed around 2:20 PM. (VDay is a major holiday for us.) Earlier that week, we had turned Prime off because Buy Shipping was forcing us to pay for FedEx 2Day Express. 2/

          1 reply 0 retweets 1 like
        3. 10 more replies

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