3 areas to unlock potential in many SMBs: 1. Recruiting: Improve the process - better ads, build a bench 2. Comp plans: Align with goals & incentivize desired behavior 3. Tech stack: tech-enable core processes to create efficiencies and generate better data for decision making
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On 3, I've seen a combo of Zoom+Slack+email hygiene+decent cheap teleconferencing hardware work miracles. All for a few hundred bucks a month/year. A #4 I'd add is that almost all small businesses have that one toxic employee who is bringing everyone else down.
Great suggestions. Re: 4, when you buy a new company, it's almost incumbent upon you to fire the worst employee.
