Molson Hart

Finally! Holy smokes. We finally just turned off Prime at the account level yesterday. I am kinda worried about turning it back on. I hope it's genuinely fixed.

"Thank you for your continued patience" We're still banned, so no option for us, but...after the shit they put us through I don't think I will rejoin the program, you know assuming they ever unban us (which they did totally wrongly).

We've been banned from SFP a few times. The last time, I finally figured out that even though we had shipped everything on time, the USPS first scan date was about a week late. We had handed over a giant bag of packages at the post office, and someone had put it in a corner.

I had to appeal about a dozen times, writing a dfiferent "Plan of Action" each time. Amazon had told us to pick USPS via Buy Shipping. Each time they rejected my appeal, they wanted to know what **we** were going to differently.

What were we supposed to do? Threaten the postal worker with violence until they scanned our packages? (The previous time we got banned was when Amazon separated out Premium Shipping and Prime Shipping, and introduced a major bug. A story for another day...)

The last e-mail I wrote was a plan of action for SFP. This is the first time I've struggled to get reinstated fast. The problem is that I keep telling Amazon they are at fault, because it's true, when I know if I just lied I could get reinstated (which I won't do).

Embarrassing and pathetic that they cannot even communicate.