But they aren't using that map to determine which customers get to place Prime orders! Like you, we're using AMZ's Automated Shipping Settings. We have FedEx Ground and Home checked, but not FedEx 2Day. But we keep seeing "Surprise, you have to use 2Day and it's $28!" 2/2
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Replying to @jeffbenzenberg @jeffawilke and
We had the exact same problem. We got 6 shipments in late December where Amazon was forcing us to use FedEx 2-day when we had told them "only award prime to ground orders". We shipped all 6 outside of the buy-shipping-api because as you can see below, we were losing BIG MONEY.pic.twitter.com/V1ax5QeAxF
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Replying to @Molson_Hart @jeffbenzenberg and
5 out of 6 arrived in time using FedEx ground, but we got suspended for doing this. I don't want to use SFP, but the problem we are having now is that we cannot get same day or 1 day handling for non-SFP FBM orders.pic.twitter.com/ZG3y36pjSW
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Replying to @Molson_Hart @jeffawilke and
That's rough. Sorry to hear it. I just want Amazon to use the same logic and the same map when they are... a) determining which customer gets to place the order as prime and b) determining which shipping options we have to choose
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Replying to @jeffbenzenberg @Molson_Hart and
Wasn't that supposed to be whole point of Automated Shipping Rules?
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Replying to @jeffbenzenberg @jeffawilke and
Yes, obviously it was. Amazon should do what it says it is going to do. I am befuddled and angered by Amazon's irresponsible handling of this situation. I don't believe the SFP team is well managed.
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Replying to @Molson_Hart @jeffbenzenberg and
We're still banned
but it looks like they're finally fixing the problem you describedpic.twitter.com/sf8ltnEswZ
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Replying to @Molson_Hart @jeffawilke and
Finally! Holy smokes. We finally just turned off Prime at the account level yesterday. I am kinda worried about turning it back on. I hope it's genuinely fixed.
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Replying to @jeffbenzenberg @jeffawilke and
"Thank you for your continued patience" We're still banned, so no option for us, but...after the shit they put us through I don't think I will rejoin the program, you know assuming they ever unban us (which they did totally wrongly).
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Replying to @Molson_Hart @jeffawilke and
We've been banned from SFP a few times. The last time, I finally figured out that even though we had shipped everything on time, the USPS first scan date was about a week late. We had handed over a giant bag of packages at the post office, and someone had put it in a corner.
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Ugh so frustrating. As soon as we transitioned from 3pl to our own warehouse we never got banned. We were GOOD. But hey, sorry Amazon, I'm not going to pay $54 shipping for an item that gives me $52 in revenue before product cost and ads because you *think* it'll be late.
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