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Molson_Hart's profile
Molson Hart
Molson Hart
Molson Hart
@Molson_Hart

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Molson Hart

@Molson_Hart

CEO at http://amazon.com/viahart . CEO at http://edisonlf.com . I tweet about business, e-commerce, supply chain, health, law, & infrastructure

Austin, TX
Joined July 2015

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    Two-way (sending and receiving) short codes:

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    1. Hilton Hart‏ @HiltonHart Jan 23
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      Many of our prospective customers tell us that our service sounds too good to be true. What should we do?

      3 replies 0 retweets 4 likes
    2. Molson Hart‏ @Molson_Hart Jan 23
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      Replying to @HiltonHart

      Seriously: 1. Openly admit that most people we contact think we're a scam 2. Like @orrdavid said, charge a fee of some kind 3. Gotta get the clients on the website :-/

      1 reply 0 retweets 0 likes
    3. Hilton Hart‏ @HiltonHart Jan 23
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      Replying to @Molson_Hart @orrdavid

      The problem with 1 and 2 is that while it would help some deals close, it would hurt others.

      1 reply 0 retweets 0 likes
    4. Samuel Lee‏ @svrnco Jan 23
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      Replying to @HiltonHart @Molson_Hart @orrdavid

      I wouldn't even concede it sounds like a scam because it doesn't. If you bring it up it makes people needlessly suspicious.

      1 reply 0 retweets 1 like
    5. Molson Hart‏ @Molson_Hart Jan 23
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      Replying to @svrnco @orrdavid

      We get it all the time “we thought it was a scam”, fwiw

      1 reply 0 retweets 0 likes
    6. Samuel Lee‏ @svrnco Jan 23
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      Replying to @Molson_Hart @orrdavid

      I would bluntly explain why it's not a scam. The economics on your end are straightforward. One reason people might be suspicious is most of your employees are based in the Philippines.

      1 reply 0 retweets 1 like
    7. Molson Hart‏ @Molson_Hart Jan 23
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      Replying to @svrnco @orrdavid

      Re: Philippines. That’s correct. Not making excuses, but it’s hard to broach the topic. People don’t usually say “this is a scam” then offer you an opportunity to explain why it’s not. They hang up and block you.

      1 reply 0 retweets 0 likes
    8. Samuel Lee‏ @svrnco Jan 23
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      Replying to @Molson_Hart @orrdavid

      For your kind of service I'd try to cultivate word of mouth recommendations (maybe referral bonuses?). An article in a newspaper or trade publication could help too.

      1 reply 0 retweets 1 like
      Molson Hart‏ @Molson_Hart Jan 23
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      Replying to @svrnco @orrdavid

      Great points. We need to get on both of these.

      6:11 PM - 23 Jan 2020
      0 replies 0 retweets 0 likes

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