Every company (and brand) needs to have these defined and written in stone: 1. A mission 2. A chant 3. An internal culture
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I think a few sound bites / phrases people repeat to each other and all know is a good way to try to instill this. We have a couple, “we are manager-doers”, “the customer comes first”, “suppliers are part of the family” that I like, the first only relevant at larger scale
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The idea being no one is too senior for anything. If there’s something important to be done, don’t just look for who to delegate it too, even the most senior people should get stuff done themselves
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I have the opposite problem haha
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