Molson Hart on Twitter: "Because UPS delivered our packages late! Amazon's preferred carrier! The one they are forcing us to use. 👍@amazon… https://t.co/vvphJB9VJd"

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Molson Hart‏ @Molson_Hart 16 Dec 2019

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If Amazon wants FedEx to improve its delivery accuracy or shipping speed, do it in 2020, but keep in mind that sellers need multiple competing offers in order to keep prices low. If we can only use UPS and UPS knows that, they won't give us good pricing.

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Molson Hart‏ @Molson_Hart 16 Dec 2019

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This is our first FedEx pickup of the day. More to come. How we’ll shift this to UPS, I do not know. pic.twitter.com/nV2RQg5Aus

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Molson Hart‏ @Molson_Hart 18 Dec 2019

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So after all of this... Amazon changes its mind and lets us use FedEx after all? I get that you didn't want to be further embarrassed and wanted to do this quietly, but you made us do a ton of work for no reason. Many sellers now must cancel the UPS trucks and get more FedEx.pic.twitter.com/INCkc3OKhw

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Molson Hart‏ @Molson_Hart 18 Dec 2019

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A few hours later, no more FedEx. We can only ship UPS Ground. Is there a plan @amazon @davehclark to allow more than one national ground carrier? We can't negotiate low pricing and thus offer value to "Amazon's customers" with a single option.

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Molson Hart‏ @Molson_Hart 20 Dec 2019

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@amazon @davehclark Two more important things: 1. We have no clarification about whether or not Christmas Eve will be a shipping holiday for FBM. We've searched Amazon forums and multiple Amazon sites. Nothing. Please let us know ASAP 2. Yesterday I got a call from "Unknown"

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Molson Hart‏ @Molson_Hart 20 Dec 2019

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"Hi this is David from the Seller Fulfilled Prime Team at Amazon" - "David" asked me a bunch of questions about Seller Fulfilled Prime. I noticed he had a French accent and he started to become very uncomfortable because I knew he was from France (I speak French).

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Molson Hart‏ @Molson_Hart 20 Dec 2019

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I don't know why he got uncomfortable, but after asking me a bunch of personal questions about my business and after me giving him feedback I asked him twice to e-mail me after the call so I could know who he was. He promised he would. Never did. I got the impression that he was

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Molson Hart‏ @Molson_Hart 20 Dec 2019

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"cheating on his homework" - he was tasked with fixing this SFP issue that I laid out in my tweets, but that he wasn't supposed to call me or something? I don't know. Anyways, if you want feedback from the program, it'd be best if you contacted us directly and in a straight

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Molson Hart‏ @Molson_Hart 20 Dec 2019

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forward way. Also, we paid Amazon $2 million last year, and we will pay even more this year. Sorry, but if I'm going to fix your programs for you (for example, you should offer geolocation on advertisements for SFP) and give feedback, I think we should be compensated. My 2 cents.

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Molson Hart‏ @Molson_Hart Jan 10

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And we've been suspended from Amazon's Seller Fulfilled Prime program! But...why?pic.twitter.com/kXYYF1MhXT

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Molson Hart‏ @Molson_Hart Jan 10

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Because UPS delivered our packages late! Amazon's preferred carrier! The one they are forcing us to use. @amazonpic.twitter.com/ph5zQY8k0F

2:30 PM - 10 Jan 2020

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1. Molson Hart‏ @Molson_Hart Jan 10
  
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  Molson Hart Retweeted Molson Hart
  
  I think I've bored my followers enough with this, but if you care to learn more about what it's like being in the Amazon logistics machine you can read further here. Notably, not a peep from Amazon.https://twitter.com/Molson_Hart/status/1214220627072172035 …
  
  Molson Hart added,
  
  Molson Hart @Molson_Hart
  
  This is the new FedEx setting: pic.twitter.com/8k0vqubTxs
  
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