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Molson_Hart's profile
Molson Hart
Molson Hart
Molson Hart
@Molson_Hart

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Molson Hart

@Molson_Hart

CEO at http://amazon.com/viahart . CEO at http://edisonlf.com . I tweet about business, e-commerce, supply chain, health, law, & infrastructure

Austin, TX
Joined July 2015

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    1. Molson Hart‏ @Molson_Hart 15 Dec 2019
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      So now, tomorrow morning, again on the busiest shipping day of the year, I have to figure out to get pickups for another carrier that we do not use and then we have to hemorrhage cash in the process because we don't have discounted rates with other carriers? 👍Great job.

      1 reply 0 retweets 2 likes
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    2. Molson Hart‏ @Molson_Hart 15 Dec 2019
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      Okay I made a mistake, it's effective 12/16 at 2 PM. Instead of overnight on a Sunday, we get 24 hours on the busiest shipping day of the year to completely rework our entire shipping supply chain. Ridiculous. Fire the person who made this decision.

      2 replies 0 retweets 1 like
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    3. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      I see that you've delayed the switch away from FedEx until 12/18 at 2 PM, giving us 72 hours instead of 24. This decision still does not make sense. Both UPS and FedEx have waived their money back guarantee for delivery time and I have heard that UPS is even more swamped.pic.twitter.com/rxYK4li4Ka

      1 reply 0 retweets 0 likes
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    4. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      Many Amazon sellers have negotiated rates with one but not the other. This PRIME order would cost us $20.49 to ship via UPS as I am lucky to have negotiated rates for both. In some cases UPS is twice the cost of FedEx for us. YOUR policy change will require us to RAISE PRICES.pic.twitter.com/ZcNtgkYsnv

      1 reply 0 retweets 3 likes
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    5. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      Because Amazon takes a 15% cut of every transaction (even ones they did not ship like this one). We would need to raise prices (20.49-16.37)/(100%-15%) = $4.84 After doing so, Amazon would take $23.22 from this order, excluding advertising.

      1 reply 0 retweets 1 like
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    6. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      Maybe Amazon should use this money to grant credits to "their" customers for the late shipping deliveries from UPS and FedEx.

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    7. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      If Amazon wants FedEx to improve its delivery accuracy or shipping speed, do it in 2020, but keep in mind that sellers need multiple competing offers in order to keep prices low. If we can only use UPS and UPS knows that, they won't give us good pricing.

      1 reply 0 retweets 1 like
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    8. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      This is our first FedEx pickup of the day. More to come. How we’ll shift this to UPS, I do not know. 🤷‍♂️🤦‍♂️pic.twitter.com/nV2RQg5Aus

      4 replies 0 retweets 5 likes
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    9. Molson Hart‏ @Molson_Hart 18 Dec 2019
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      So after all of this... Amazon changes its mind and lets us use FedEx after all? I get that you didn't want to be further embarrassed and wanted to do this quietly, but you made us do a ton of work for no reason. Many sellers now must cancel the UPS trucks and get more FedEx.pic.twitter.com/INCkc3OKhw

      1 reply 0 retweets 2 likes
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    10. Molson Hart‏ @Molson_Hart 18 Dec 2019
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      A few hours later, no more FedEx. We can only ship UPS Ground. Is there a plan @amazon @davehclark to allow more than one national ground carrier? We can't negotiate low pricing and thus offer value to "Amazon's customers" with a single option.

      1 reply 0 retweets 2 likes
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      Molson Hart‏ @Molson_Hart 20 Dec 2019
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      @amazon @davehclark Two more important things: 1. We have no clarification about whether or not Christmas Eve will be a shipping holiday for FBM. We've searched Amazon forums and multiple Amazon sites. Nothing. Please let us know ASAP 2. Yesterday I got a call from "Unknown"

      2:36 PM - 20 Dec 2019
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        1. New conversation
        1. Molson Hart‏ @Molson_Hart 20 Dec 2019
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          "Hi this is David from the Seller Fulfilled Prime Team at Amazon" - "David" asked me a bunch of questions about Seller Fulfilled Prime. I noticed he had a French accent and he started to become very uncomfortable because I knew he was from France (I speak French).

          1 reply 0 retweets 0 likes
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        2. Molson Hart‏ @Molson_Hart 20 Dec 2019
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          I don't know why he got uncomfortable, but after asking me a bunch of personal questions about my business and after me giving him feedback I asked him twice to e-mail me after the call so I could know who he was. He promised he would. Never did. I got the impression that he was

          1 reply 0 retweets 0 likes
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        3. Molson Hart‏ @Molson_Hart 20 Dec 2019
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          "cheating on his homework" - he was tasked with fixing this SFP issue that I laid out in my tweets, but that he wasn't supposed to call me or something? I don't know. Anyways, if you want feedback from the program, it'd be best if you contacted us directly and in a straight

          1 reply 0 retweets 1 like
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        4. Molson Hart‏ @Molson_Hart 20 Dec 2019
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          forward way. Also, we paid Amazon $2 million last year, and we will pay even more this year. Sorry, but if I'm going to fix your programs for you (for example, you should offer geolocation on advertisements for SFP) and give feedback, I think we should be compensated. My 2 cents.

          1 reply 0 retweets 2 likes
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        5. Molson Hart‏ @Molson_Hart Jan 10
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          And we've been suspended from Amazon's Seller Fulfilled Prime program! But...why?pic.twitter.com/kXYYF1MhXT

          1 reply 0 retweets 0 likes
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        6. Molson Hart‏ @Molson_Hart Jan 10
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          Because UPS delivered our packages late! Amazon's preferred carrier! The one they are forcing us to use. 👍@amazonpic.twitter.com/ph5zQY8k0F

          1 reply 0 retweets 1 like
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        7. Molson Hart‏ @Molson_Hart Jan 10
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          Molson Hart Retweeted Molson Hart

          I think I've bored my followers enough with this, but if you care to learn more about what it's like being in the Amazon logistics machine you can read further here. Notably, not a peep from Amazon.https://twitter.com/Molson_Hart/status/1214220627072172035 …

          Molson Hart added,

          Molson Hart @Molson_Hart
          This is the new FedEx setting: pic.twitter.com/8k0vqubTxs
          Show this thread
          1 reply 0 retweets 2 likes
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          8. End of conversation

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