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Molson_Hart's profile
Molson Hart
Molson Hart
Molson Hart
@Molson_Hart

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Molson Hart

@Molson_Hart

CEO at http://amazon.com/viahart . CEO at http://edisonlf.com . I tweet about business, e-commerce, supply chain, health, law, & infrastructure

Austin, TX
Joined July 2015

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    1. Molson Hart‏ @Molson_Hart 15 Dec 2019
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      Okay I made a mistake, it's effective 12/16 at 2 PM. Instead of overnight on a Sunday, we get 24 hours on the busiest shipping day of the year to completely rework our entire shipping supply chain. Ridiculous. Fire the person who made this decision.

      2 replies 0 retweets 1 like
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    2. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      I see that you've delayed the switch away from FedEx until 12/18 at 2 PM, giving us 72 hours instead of 24. This decision still does not make sense. Both UPS and FedEx have waived their money back guarantee for delivery time and I have heard that UPS is even more swamped.pic.twitter.com/rxYK4li4Ka

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    3. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      Many Amazon sellers have negotiated rates with one but not the other. This PRIME order would cost us $20.49 to ship via UPS as I am lucky to have negotiated rates for both. In some cases UPS is twice the cost of FedEx for us. YOUR policy change will require us to RAISE PRICES.pic.twitter.com/ZcNtgkYsnv

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    4. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      Because Amazon takes a 15% cut of every transaction (even ones they did not ship like this one). We would need to raise prices (20.49-16.37)/(100%-15%) = $4.84 After doing so, Amazon would take $23.22 from this order, excluding advertising.

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    5. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      Maybe Amazon should use this money to grant credits to "their" customers for the late shipping deliveries from UPS and FedEx.

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    6. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      If Amazon wants FedEx to improve its delivery accuracy or shipping speed, do it in 2020, but keep in mind that sellers need multiple competing offers in order to keep prices low. If we can only use UPS and UPS knows that, they won't give us good pricing.

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    7. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      This is our first FedEx pickup of the day. More to come. How we’ll shift this to UPS, I do not know. 🤷‍♂️🤦‍♂️pic.twitter.com/nV2RQg5Aus

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    9. Molson Hart‏ @Molson_Hart 16 Dec 2019
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      Replying to @joshsanders451

      They don’t let us for prime orders ~98% of the time.

      0 replies 0 retweets 0 likes
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      Molson Hart‏ @Molson_Hart 16 Dec 2019
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      Replying to @joshsanders451

      Amazon won’t let us use Usps for prime orders shipped out of our warehouse.

      4:04 PM - 16 Dec 2019
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