3/ Think about increasing LTV after conversion. After a few monthly payments offer to switch to the annual plan often (by email & a button in the dashboard) Especially around the habitual churn time (e.g if people stays on average 6mo start to be pretty aggressive around the 5th)
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Replying to @bjonathan @tylertringas and
4/ if you have a support form have a drop list where the user chooses a subject/category For some subjects, have an automatic rule to forward to the sales team or founder (billing, cancellation,...) Or at least escalate to top priority to be sure to provide the best experience
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Replying to @bjonathan @tylertringas and
(this will also help your support team is you have canned responses per subject, easier to identify for the low-level support team, this give a better response time)
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Replying to @bjonathan @tylertringas and
5/ Process in place to prevent expiring CC. You can do that with Stripe API & reach out before dunning. Have also a process to reach out to failed 1st-time payment, & be notified of the reason (wrong CVV, or postcode verification). A lot of users with move on without reaching out
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Replying to @bjonathan @tylertringas and
6/ Visual dashboard to track your free trial users You can use Zapier+Webhooks+ Trello/Airtable for that. When a user signup automatically creates a card in a ”New signup” column. And automatically move that card depending on events: - created data - filled CC - sessions > 3 -...
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Replying to @bjonathan @tylertringas and
Hey Jonathan, what's the best way to learn what zapier cambe used for in a a business? We're thinking about ditching our cust Serv software for Gmail plus zapier
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Replying to @Molson_Hart @bjonathan and1 reply 0 retweets 0 likes
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Replying to @tylertringas @Molson_Hart and
Makerpad is definetely a great ressource to learn no-code, but I dont recommend having Gmail as a helpdesk there is no conversation history and no anti collision if you have multiple agents. What are you using right now ? Maybe have a look at Front if you want an advanced mailbox
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Replying to @bjonathan @tylertringas and
eDesk and it is terrible. My operations marketing person was using zendesk a little before that. Ideally it would integrate with shipstation, amazon, and ebay - those are where most cust. serv. problems get solved
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Have you heard of https://www.channelreply.com ? It integrates with a lot of help desk. If your own shop is on Shopify, I recommend hands down
@gorgiasio otherwise Helpscout orhttp://Desk.com1 reply 0 retweets 1 like
Replying to @bjonathan @tylertringas and
Thanks will take look. Heard of vhannelreply.
7:58 PM - 21 Sep 2019
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