I wanted to improve as a manager. I recognized that the restaurant business was tough and dependent on managing people so I found a book written by the founder of a restaurant chain I liked, Danny Meyer of Shake Shack.pic.twitter.com/Z8iQPZuDA0
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It, paired with High Output Management, form the backbone for the understanding and proficiency of any manager. Highly recommended.pic.twitter.com/5RnEYu5BB2
I'll post a few excerpts that were enlightening to me. Take this wisdom with caution. Most entrepreneurs spend too much time seeking press, instead of customers.pic.twitter.com/gupsiK8FXC
Hold them to high standards while allowing them to keep their dignity. Management.pic.twitter.com/OfEq8ZPapH
I thought this was really interesting. In tech, it's generally accepted that it's the opposite. You can teach Mark Zuckerberg to sell, but you cannot teach a salesman to code.pic.twitter.com/YP0pX9HLOk
Your employees are always going to do a less-than-perfect job (at least in your mind). Accept that, or you'll go crazy. Your job is keep your cool, fix it, and let them know you stand for excellence.pic.twitter.com/oOUNxUHxyi
As uncle Warren says, "praise specifically, criticize generally". Whenever someone does something right, tell EVERYONE.pic.twitter.com/Wmtj6KP9qm
I had a lot of problems with this early in my career. I wanted to be the boss, but I wasn't qualified to be the boss and they knew that.pic.twitter.com/eRU5Q5m0ga
Went to Grammercy Tavern (a Danny Meyer restaurant) after posting this and not only did it not disappoint but it was a confirmation of what was written in the book and it was additionally informative.
Complimentary sparkling water offered as soon as you sit down, immediately neutralizing your anxiety over "are they charging for this". No tipping!pic.twitter.com/gLZac4K9MR
I struck up a conversation with the manager who gave us a tour of the kitchen. They have a revenue share in lieu of tipping that goes to the kitchen as well. Also, as an employee you can level up. It was a fantastic experience all around.
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