Molson Hart

Of course, the transition is messy. Incumbents fight tooth and nail and people have to build new reflexes. Or rediscover them 12/

Still, we’re back to bottom-up trust building. To be trusted, make yourself trustable. You have to earn people’s trust. No privilege 13/

Either let people check for themselves (#blockchain, open data, science reproducibility…) or give them control of the checking process 14/

(« They won’t trust you because YOUR friends vouch for you. They’ll trust you because THEIR friends vouch for you ») 15/

« according to an anonymous source… », « a study shows… » or “experts say” don’t fit either model. These now raise suspicion, not trust /Fin

Differences between today and yesterday: 1. We know many more people (internet makes this possible). Would you and I be exchanging int'l phone calls or letters 30 years ago? Doubt it.

2. In lieu of arbiters of trust (P&G, sold at walmart, ABC/CBS/NBC, NYT), we know how have trust markets (twitter, trustpilot, amazon reviews) with trust metrics.

Good point. Important difference is that people have control on their trust markets (at least they choose which market they decide to trust) whereas arbiters were imposed on them. This in turn forces trust markets to behave in such ways as to deserve that trust.