Trust institutions are being shoved aside. We’re witnessing a trust disintermediation 7/
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« according to an anonymous source… », « a study shows… » or “experts say” don’t fit either model. These now raise suspicion, not trust /Fin
Differences between today and yesterday: 1. We know many more people (internet makes this possible). Would you and I be exchanging int'l phone calls or letters 30 years ago? Doubt it.
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2. In lieu of arbiters of trust (P&G, sold at walmart, ABC/CBS/NBC, NYT), we know how have trust markets (twitter, trustpilot, amazon reviews) with trust metrics.
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Good point. Important difference is that people have control on their trust markets (at least they choose which market they decide to trust) whereas arbiters were imposed on them. This in turn forces trust markets to behave in such ways as to deserve that trust.
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