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Molson_Hart's profile
Molson Hart
Molson Hart
Molson Hart
@Molson_Hart

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Molson Hart

@Molson_Hart

CEO at http://amazon.com/viahart . CEO at http://edisonlf.com . I tweet about business, e-commerce, supply chain, health, law, & infrastructure

Austin, TX
Joined July 2015

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    1. Molson Hart‏ @Molson_Hart 13 Jun 2019
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      I highly recommend resolving customer service problems publicly through Twitter. Massive, sclerotic companies respond much better to public shaming than phone calls. Thanks @att!pic.twitter.com/3ALMAY971Q

      1 reply 0 retweets 5 likes
    2. Jay Siegel‏ @JSiegel88 13 Jun 2019
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      Replying to @Molson_Hart @ATT

      this is great, of course. But really only works when a co decides to put the "A" Team on Twitter. Did you have to do public shaming to get this result? After how many iterations did you get this answer?

      1 reply 0 retweets 0 likes
      Molson Hart‏ @Molson_Hart 13 Jun 2019
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      Replying to @JSiegel88 @ATT

      Molson Hart Retweeted Molson Hart

      True. Yes, I did. Unfortunately, it hurts the quality of my feed. 1 iteration, but I don't have my money yet.https://twitter.com/Molson_Hart/status/1138960349963726848 …

      Molson Hart added,

      Molson Hart @Molson_Hart
      @ATTCares I was wrongly charged a disconnection fee on June 29th, 2018 (I live in an apartment building with two wings and someone called in and canceled our apartment 201 on wing 1 when they meant to cancel 201 on wing 2. On May 6, 2019 I was promised a refund by... pic.twitter.com/1SmnNohB14
      Show this thread
      11:13 AM - 13 Jun 2019
      1 reply 0 retweets 0 likes
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        1. Jay Siegel‏ @JSiegel88 13 Jun 2019
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          Replying to @Molson_Hart @ATT

          but you have a written commitment to pay it, right? Good practice for your future bureacractic wrangles !

          1 reply 0 retweets 0 likes
        2. Molson Hart‏ @Molson_Hart 13 Jun 2019
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          Replying to @JSiegel88 @ATT

          I do! Ugh...I hope to outsource.

          2 replies 0 retweets 0 likes
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