Molson Hart

Your product is not good unless it can be used intuitively by the user the first time they try it.

If your product has an instructional manual, it almost certainly needs improvement.

Would that depend on the homogenity/diversity of your customer base though?

For sure. Depends a lot on the type of product. Maybe a better way to say it would be: Your product is not good unless it can be used intuitively by the **25% quartile** user **in your space** the first time they try it.

Yeah, it needs to be intuitive for a big enough critical mass of users.

I would guess that this is a point where american firms are wayyyyyy better than their eastern european counterparts.

I was gonna ask if you could please go back in time and explain this to a bunch of people in Hungary so i'd be a millionaire by now.