Your product is not good unless it can be used intuitively by the user the first time they try it.
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Would that depend on the homogenity/diversity of your customer base though?
For sure. Depends a lot on the type of product. Maybe a better way to say it would be: Your product is not good unless it can be used intuitively by the **25% quartile** user **in your space** the first time they try it.
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Yeah, it needs to be intuitive for a big enough critical mass of users.
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I would guess that this is a point where american firms are wayyyyyy better than their eastern european counterparts.
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