Your product is not good unless it can be used intuitively by the user the first time they try it.
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If your product has an instructional manual, it almost certainly needs improvement.
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Would that depend on the homogenity/diversity of your customer base though?
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For sure. Depends a lot on the type of product. Maybe a better way to say it would be: Your product is not good unless it can be used intuitively by the **25% quartile** user **in your space** the first time they try it.
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