What happens when you try and upload a custom thumbnail? Are you seeing an error message? Make sure you're following the recommended image size & resolution for your custom thumbnails. Details here: https://goo.gl/T0AbeJ . Keep us posted.
@TeamYouTube My YouTube account is verified but it won't let me choose a custom thumbnail. The video for the thumbnail I want to use it on has been uploaded for 3 weeks so I'm not sure if that has something to do with it. Do you know how I can fix this?
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I am using YouTube Studio to manage my account. When I try and upload a custom thumbnail it tells me to verify my account. I go to verify it and it tells me to go to Video Manager. I then try and edit my video but there isn't an option to change the thumbnail.
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