@MojangSupport Daughter cannot get into her acct it was hacked. We have transaction id which is required info. Support has not helped. Negatively affecting her mental health.
To keep your information secure, please complete our request form at https://msft.it/6010XG9gK so we can quickly and safely assist with your question! ^FF
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We've completed the forms many times. Is it a bot? We have record of original transaction and submit all necessary info. Reply back missing info, but they don't tell us what. Can you please help? Daughter is devastated and a lot of people seem to have same complaint no response
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A lot of money has been invested into acct.She lost all her stats and friends she plays with. It's been devastating.
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We are desperate and are hoping to talk to a real person and can supply any needed information. There is problem with customer service. Does not seem like real person. No communication. Please help

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