@MojangSupport I already purchased 10-friends realms but it said my realms are not active. I did email your contact support but there's no answer. Can you handle this?
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
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How long your service level agreement supposed to be? I lost days of my subscription just for this issue. Here's my issue ticket (2257223). Hope you can solve this faster.
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Can I get any confirmation from you regarding my issue? My issue ticket is 2257223.
End of conversation
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