@MojangSupport - I’m locked out of my account and reset password doesn’t allow reset password. I’ve filed a support ticket, but have not heard back. It’s been a week. How can I get access to the realm I pay for?
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
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How long do these tickets normally take to resolve? I don’t have access to the realm that I pay for. Will I be refunded for this?
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