@MojangSupport been waiting 6 weeks for a response to Minecraft download issue. No: 1744350. Son bought Minecraft - without permission - on my Microsoft/Xbox account instead of his own so it’s effectively useless. Can we migrate or could you refund? Thanks
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
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We appreciate the apology but were rather hoping you would help us fix the issue? Six weeks is a very long wait time - especially if you’re 11! I’ve outlined the problem, would love to know how to fix, migrate or refund. Please advise. Thanks
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