@MojangSupport I have been trying to play on Cross Platform Play for over a year now and nothing has been working. I have tried on IOS, on PlayStation 4, and on the Nintendo Switch. I have checked versions, editions, settings, NAT types but it is not working. Please help!
We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that should fix the issue as soon as possible. Thank you for your patience while we work on the solution!