@MojangSupport I have requested help many times via Mojang support website, some dating into mid February, I understand that there may be a lot of emails however I should have had a response by now. I have had the urge to play the game for about 3 weeks now and I am disappointed.
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!