@MojangSupport We have just purchased Minecraft Dungens but when we try to launch it’s asking us to buy, rather than play. If we try to purchase again we are getting an error message, unable to connect to the server. The money has been taken from our card, please advise ASAP!
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^RL