@MojangSupport, my son got an error buying minecraft 7 days ago, the funds were never returned (as per your help article). He logged a ticket 7 days ago and still havent received a response. He is very anxious to play with his friends, is there any way you can help?
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL