@MojangSupport We bought downloaded the Minecraft Java from your website yesterday and now we are unable to log in to the game so you have any suggestions please?
If you can only play Minecraft demo, please visit https://help.minecraft.net/hc/en-us/articles/360029643892-Can-only-play-Minecraft-demo-Java-Edition- … for help.
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We can’t play the demo either
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Also, I have just checked and we haven’t received an email confirming the purchase of Minecraft Java Edition but the money has been taken, please can you urgently confirm what is going on?
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