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MojangSupport's profile
Mojang Support
Mojang Support
Mojang Support
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@MojangSupport

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Mojang SupportVerified account

@MojangSupport

Problems with Minecraft or a Mojang account? Let us know! We're open 7 days a week, 24 hours a day! Email support via http://help.minecraft.net/hc/en-us 

Redmond, WA
help.minecraft.net
Joined January 2013

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    1. banana‏ @banana176 Jan 17

      @MojangSupport Hi Playing on a PS4 Trying to join a Realm created by a Friend Can see the invitation When click on it, get "you cannot use online multiplayer because of the way your Microsoft account is set up". But am able to join and play list of featured servers. Whats wrong?

      1 reply 0 retweets 0 likes
      Mojang Support‏Verified account @MojangSupport Jan 18
      Replying to @banana176

      Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID. ^TK

      6:37 AM - 18 Jan 2021
      2 replies 0 retweets 0 likes
        1. banana‏ @banana176 Jan 18
          Replying to @MojangSupport

          Thanks so much. Err - at the risk of being dumb, where would I find a Transaction ID?!!!! (I'm the parent of a player!!)

          0 replies 0 retweets 0 likes
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        1. New conversation
        2. banana‏ @banana176 Jan 18
          Replying to @MojangSupport

          We don't know how to answer some of the compulsory questions- please can I have some direct help - a real person - the error message is surely not connected to a particular realm. I have never been stopped from getting help before because the help form is too hard!!!! 1/2

          1 reply 0 retweets 0 likes
        3. banana‏ @banana176 Jan 18
          Replying to @banana176 @MojangSupport

          Whose gamertag? Ours or the person who gave the invite to the realm? I don't know the name of the realm we can't join because we can't join it. Whats a PSN name? And a transaction ID? You are not making this easy!!!

          0 replies 0 retweets 0 likes
        4. End of conversation

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