Hi @MojangSupport!
My kid bought Java Edition with his outlook account, but the purchase doesn't show up in his order history. Clickling thru the MS support chat hooked us with a Xbox rep. who suggested we contact you.
Aren't Mojang and MS accounts the same since Dec 1? KUTGW
For help with purchasing issues, please visit https://help.minecraft.net/hc/en-us/articles/360042693692-Minecraft-Java-Edition-I-Was-Charged-but-Did-Not-Receive-the-Game- … ^CD
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Will wait a few more days and hopefully the bank processes the transaction. Many thanks!
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I have waited reasonably enough, I think. The bank has processed the transaction and the game is still locked out. What should I do next?
End of conversation
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