@MojangSupport we have an account and we are logged in in one device and we can't login in another one at all. We Lost the passkey when we bought it. We changed the device. How can we recover it? Not even forgot password works... 
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Replying to @NiXii_HdEz
To keep your information secure, please complete our request form at https://help.minecraft.net/hc/en-us/requests/new … so we can quickly and safely assist with your question! ^SM
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Replying to @MojangSupport
I submitted the form but haven't received any response yet. Any follow up would be good.
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Replying to @NiXii_HdEz
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^CD
7:41 AM - 10 Dec 2020
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