@MojangSupport Hi, i have an old account. It says i need to buy new minecraft when i already have one. How can i resolve this.
Please send us an email at https://help.minecraft.net/hc/en-us/requests/new … and we will assist. Remember to attach your Transaction ID if possible. ^RL
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Hi, your form doesnt do anything for me (already did it), i have all information about my account, i can log in, but the game is missing, i have 10 year old account.
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Hi Venomousuk! Make sure to reply to any auto response or any response asking for more information. This will ensure your ticket stays open.
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