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MojangSupport's profile
Mojang Support
Mojang Support
Mojang Support
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@MojangSupport

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Mojang SupportVerified account

@MojangSupport

Problems with Minecraft or a Mojang account? Let us know! We're open 7 days a week, 24 hours a day! Email support via http://help.minecraft.net/hc/en-us 

Redmond, WA
help.minecraft.net
Joined January 2013

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    1. Mojang Status‏ @MojangStatus 17 Nov 2020

      Bedrock: The Minecraft 1.16.100 update has now been released to all supported platforms. Cross-platform multiplayer and Realms are once again functioning on Nintendo Switch. Thanks for your patience! -MG

      204 replies 42 retweets 748 likes
    2. LanceBeryl‏ @LanceBeryl 18 Nov 2020
      Replying to @MojangStatus

      @MojangSupport I can join my Realms server from my PC, however my sister on Switch, despite having NSO, despite having the latest MC update, and switch system update, cannot join. For the past few days she's been getting the "48 hour" error message, and the app has even crashed.

      2 replies 2 retweets 5 likes
      Mojang Support‏Verified account @MojangSupport 18 Nov 2020
      Replying to @LanceBeryl

      We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^CD

      3:43 PM - 18 Nov 2020
      • 1 Retweet
      • 5 Likes
      • Hayden Kropp Ilario Scandurra . LanceBeryl 兎角chang🥐🌿💛🥟
      7 replies 1 retweet 5 likes
        1. J.J.‏ @JJ73101095 18 Nov 2020
          Replying to @MojangSupport @LanceBeryl

          A problem is also with joining with cellular data on mobile phones. Is that something you removed? Whenever people try to join with cellular data, it says we need wifi. I don't have house wifi so this is a really big problem for me.

          0 replies 0 retweets 2 likes
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        1. Adam Deployed in PROD‏ @adrocknaphobia 18 Nov 2020
          Replying to @MojangSupport @LanceBeryl

          Really disappointing. Switch users have been plagued for months with a "logout" bug and now they can't join realms?!? Are you issuing refund for the Realms we're paying for but can no longer access?

          0 replies 0 retweets 2 likes
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        1. Jono  ⚽️‏ @Jono_Way 19 Nov 2020
          Replying to @MojangSupport @LanceBeryl

          How about rolling back this car crash of an update!

          0 replies 0 retweets 0 likes
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        2. Cameron Culp‏ @Cameron66ctc 20 Nov 2020
          Replying to @MojangSupport @LanceBeryl

          Is there a timetable on this fix? It's been well beyond 48 hours.

          1 reply 0 retweets 1 like
        3. LanceBeryl‏ @LanceBeryl 20 Nov 2020
          Replying to @Cameron66ctc @MojangSupport

          Yeeah... I try to come from a place understanding, what with covid making everyone’s jobs a lot harder, but we are still paying for a service that recently hasn’t been preforming all too well. The switch ver especially has been buggy. My sis has no skin creator options.

          0 replies 0 retweets 0 likes
        4. End of conversation
        1. LanceBeryl‏ @LanceBeryl 22 Nov 2020
          Replying to @MojangSupport

          Understand bugs take time to fix, especially w Corona going on But I am disappointed a service I’m paying for hasn’t been working for days. My sis can’t load realms, and now random errors are appearing on the menu. Trying to be patient, but I am paying/have paid for this stuff.pic.twitter.com/cNuKFFpNx3

          0 replies 1 retweet 2 likes
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        1. 2DogGamingYT‏ @2DogGamingYT1 22 Nov 2020
          Replying to @MojangSupport @LanceBeryl

          I don't know if this is an issue or not, but I can not join servers on PS4, it does not even show any servers, just, "Coming soon..."

          0 replies 0 retweets 0 likes
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        2. Chris/EP‏ @ChrisEP365 25 Nov 2020
          Replying to @MojangSupport @LanceBeryl

          It's been a week now, is there any sign of a fix coming at any point soon?

          1 reply 0 retweets 1 like
        3. LanceBeryl‏ @LanceBeryl 25 Nov 2020
          Replying to @ChrisEP365 @MojangSupport

          Same, and my subscription just renewed, despite my friends not being able to play for almost a week now.

          0 replies 0 retweets 0 likes
        4. End of conversation

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