@MojangSupport Hi there, we bought Minecraft for Java but can't install it. We do have the payment confirmation and a Mojang account, but the only Minecraft we can play is a Demo version. Help! (my 12yo says "Thank You")
If you can only play Minecraft demo, please visit https://help.minecraft.net/hc/en-us/articles/360029643892-Can-only-play-Minecraft-demo-Java-Edition- … for help. ^SP
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Hhhhm, sounds good, but we still don't know what to do now ;) looks like all is just like it is supposed to be. Can I help you wilt the Transaction ID?
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Hi Margreet! Please try logging out and back into the launcher and seeing if that does anything. If you're still experiencing the issue after that then please email Mojang Studios: https://help.minecraft.net/hc/requests/new Make sure to reply to any auto response and any response asking for info
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