Hey! Did you see this? https://www.minecraft.net/en-us/article/java-edition-moving-house … Also, here's an FAQ - we'll be adding and updating this until we are ready to move house!https://help.minecraft.net/hc/en-us/articles/360050865492-JAVA-Account-Migration-FAQ …
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL