Thanks, @MojangSupport, my son and I can finally log in and play again, 9 months after being locked out.
If really like to know _why_ we were locked out though, to avoid it happening again. My son often plays with mods, so frequently changes version of MC. Could that be why?
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Replying to @fux0r
To keep your information secure, please complete our request form at https://help.minecraft.net/hc/en-us/requests/new … so we can quickly and safely assist with your question! ^CB
7:05 AM - 18 Oct 2020
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